Dell PowerVault MD3200i password and management IP recovery

The PowerVault MD3200i is an iSCSI SAN device.  It comes with two raid controller each with its own management network interface.  Generally, all management is done through the "Modular Disk Storage Manager" application.  If however you have inherited this device from someone else or have totally forgotten what the IP and or password is then you can recover or reset these with the following.

You will need the serial management cable.  This looks like a PS2 plug on the one side and RS232 COM port on the other.

Plug this into your PC and controller 0 on the MD3200i (The top one)

Use putty to establish a serial connection.  You need to set the baud rate to 115200

To get into the service menu you need to press
<Ctrl> & Pause / Break

Then type CAPITALS for Service Interface and enter
The default password here is "supportDell"

From here you can:
Display the Current IP configuration
Change the Current IP configuration
Reset Storage Array Administrator Password

It is pretty straightforward text-based procedure to complete any of the steps above.  Generally, you will have to reboot the PowerVault, so keep this in mind.

Alternatively, if you have the IP addresses already or they are still on the default 192.168.128.101 you can reset the password by pressing and holding for 5 seconds the "password reset button" on the controllers.

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